> ## Documentation Index
> Fetch the complete documentation index at: https://elephas.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Cancel Your Elephas Subscription

> How to cancel your Elephas subscription, when the cancellation takes effect, and what happens to your documents. Your Brains and chats stay on your computer.

<Warning>
  Draft. This article depends on an open product question and is not ready to publish.
</Warning>

To cancel, email Elephas support from the email address on your account. You keep your plan until the end of the period you paid for, and nothing on your computer is deleted.

## Before you start

* Note the email address on your Elephas account. **Settings › Plan & Billing** shows **Signed in as** followed by your name or email.
* On the free trial? There is nothing to cancel. No card was collected and nothing will be charged.
* Cancelling a Team plan? See [cancel a Team subscription](/docs/plans-and-billing/cancel-team-subscription).

## Steps

1. Email [support@elephas.app](mailto:support@elephas.app) from the email address on your Elephas account.
2. Write "Cancel my subscription". No reason is needed.
3. Support confirms the cancellation and the date your plan ends.

## What happens next

* **Your plan keeps working until the end of the period you paid for.** Elephas AI, your own API key, Local AI and Sync all keep working until then.
* **You are not charged again.**
* **Nothing is deleted.** Your Brains, documents and chats stay on your computer after the plan ends. You can still open, search and add to them.
* **You can come back any time.** Choose a plan in **Settings › Plan & Billing** and everything is where you left it.

See [after you cancel](/docs/plans-and-billing/after-you-cancel) for the details, including Personal Sync.

## Troubleshooting

<AccordionGroup>
  <Accordion title="I can't find a Cancel button in the app">
    There isn't one yet. Cancelling by email is the way to cancel for now.
  </Accordion>

  <Accordion title="I was charged after I cancelled">
    [Contact support](/docs/troubleshooting/contact-support) with the date of the charge. See also [refund policy](/docs/plans-and-billing/refund-policy).
  </Accordion>
</AccordionGroup>

## FAQ

<AccordionGroup>
  <Accordion title="Do I lose my documents if I cancel?">
    No. Your documents are stored on your computer and stay there. Elephas never deletes your Brains, documents or chats because a plan ended.
  </Accordion>

  <Accordion title="Can I get a refund?">
    See the [refund policy](/docs/plans-and-billing/refund-policy).
  </Accordion>

  <Accordion title="Can I cancel an annual plan?">
    Yes, the same way. Your plan keeps working until the end of the year you paid for.
  </Accordion>

  <Accordion title="Can I switch to a cheaper plan instead?">
    Yes, if you prefer. See [change or downgrade your plan](/docs/plans-and-billing/change-or-downgrade-plan).
  </Accordion>

  <Accordion title="How do I delete my account and data?">
    Cancelling does not delete anything. To remove your data, see [delete your data and account](/docs/privacy-and-security/delete-your-data-and-account).
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="After you cancel" href="/docs/plans-and-billing/after-you-cancel" />

  <Card title="Refund policy" href="/docs/plans-and-billing/refund-policy" />

  <Card title="Cancel a Team subscription" href="/docs/plans-and-billing/cancel-team-subscription" />

  <Card title="Export your data" href="/docs/privacy-and-security/export-your-data" />
</CardGroup>


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