> ## Documentation Index
> Fetch the complete documentation index at: https://elephas.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancel a Team Subscription

> How a Team Owner cancels an Elephas Team subscription, when it takes effect, and what happens to members, Team Brains and the documents on each computer.

<Warning>
  Draft. This article depends on an open product question and is not ready to publish.
</Warning>

Only the Team Owner who bought the plan can cancel it. Email Elephas support from the Owner's account email. Members can't cancel a Team plan and should contact their Owner.

<Info>
  Applies to **Team** plans. For a Personal or Professional plan, see [cancel your subscription](/docs/plans-and-billing/cancel-subscription).
</Info>

## Before you start

* You must be the Team Owner who bought the plan. Admins can't manage billing.
* Note the Team's name and the Owner's account email.
* Want fewer seats instead of cancelling? See [team seats and billing](/docs/teams/team-seats-and-billing).

## Steps

1. Email [support@elephas.app](mailto:support@elephas.app) from the Owner's account email.
2. Write "Cancel my Team subscription" and include the Team's name.
3. Support confirms the cancellation and the date it takes effect.

## What happens next

* **The Team keeps working until the end of the paid period.**
* **After that, the Team becomes read-only.** The Team's billing state shows **Cancelled** or **Suspended**. Team AI stops, new invitations can't be sent, and syncing new changes pauses.
* **Nothing is deleted.** Team content already on members' computers stays available to them.
* **Members' Personal workspaces are not affected.** A member's own Personal plan or trial is separate and keeps working.
* **Restoring billing brings the Team back** with its members and Team Brains.

Keep your Team's [recovery kit](/docs/teams/team-recovery-kit) safe. It is the only way back into the Team's documents if every approved computer is lost.

## Troubleshooting

<AccordionGroup>
  <Accordion title="I'm an Admin, not the Owner">
    Admins can manage members and AI policy, but not billing. Ask the Owner who bought the plan.
  </Accordion>

  <Accordion title="This Team is read-only right now (billing)">
    The Team's subscription has ended or a payment failed. The Owner needs to restore billing. See [team troubleshooting](/docs/troubleshooting/team-troubleshooting).
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="Team seats and billing" href="/docs/teams/team-seats-and-billing" />

  <Card title="Team roles and permissions" href="/docs/teams/team-roles-and-permissions" />

  <Card title="Cancel your subscription" href="/docs/plans-and-billing/cancel-subscription" />

  <Card title="After you cancel" href="/docs/plans-and-billing/after-you-cancel" />
</CardGroup>


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