> ## Documentation Index
> Fetch the complete documentation index at: https://elephas.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Find Invoices and Update Your Payment Method

> Where to find receipts and invoices for your Elephas plan, how to get a tax or VAT invoice, update your payment method, and what to do when a payment fails.

<Warning>
  Draft. This article depends on an open product question and is not ready to publish.
</Warning>

Payments for Elephas are handled in your browser by our payment provider, Dodo Payments. Elephas never sees or stores your card details. Until self-serve billing management is available, contact Elephas support for invoices and payment changes.

## Before you start

* Note the email address on your Elephas account. **Settings › Plan & Billing** shows **Signed in as** followed by your name or email.
* On a Team plan, only the Owner who bought it can manage billing. See [team seats and billing](/docs/teams/team-seats-and-billing).

## Steps

### Get a receipt or invoice

1. Check the inbox of the email address you used at checkout for a receipt from the payment provider.
2. If you can't find it, or you need a tax or VAT invoice with your company details, email [support@elephas.app](mailto:support@elephas.app) from your account email. Include the date of the payment and the details to show on the invoice.

### Update your payment method

1. Email [support@elephas.app](mailto:support@elephas.app) from your account email and say you want to update your payment method.
2. Never send card numbers or other payment details by email. Support helps you update it without them.

## How it works

* **Checkout happens in your browser.** Elephas opens a checkout page tied to your Elephas account. Payment details stay with the payment provider.
* **The app shows your plan, not your payment details.** **Plan & Billing** shows your plan and the date it is paid through. Card details and billing history are not shown in the app.
* **Tax is shown at checkout.** Checkout shows any applicable tax and the final amount before you pay.

## When a payment fails

If a renewal payment fails, update your payment method as soon as you can. Your Brains, documents and chats stay on your computer either way. Elephas never deletes them because of a billing problem.

## Troubleshooting

<AccordionGroup>
  <Accordion title="My card was charged but my plan is not active">
    Open **Plan & Billing** and click **Refresh**. Check that **Signed in as** shows the account you paid with. If it still isn't active, [contact support](/docs/troubleshooting/contact-support) with the payment date.
  </Accordion>

  <Accordion title="My Team's billing shows Payment overdue or Suspended">
    Only the Team Owner can fix this. Members see the state for awareness only. See [team troubleshooting](/docs/troubleshooting/team-troubleshooting).
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="Plans and pricing" href="/docs/plans-and-billing/plans-and-pricing" />

  <Card title="Cancel your subscription" href="/docs/plans-and-billing/cancel-subscription" />

  <Card title="Refund policy" href="/docs/plans-and-billing/refund-policy" />

  <Card title="Contact support" href="/docs/troubleshooting/contact-support" />
</CardGroup>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.