> ## Documentation Index
> Fetch the complete documentation index at: https://elephas.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Upgrade Your Elephas Plan

> Upgrade from the Elephas free trial to a paid plan in your browser, or move from Personal to Professional. See how checkout works and what carries over.

<Warning>
  Draft. This article depends on an open product question and is not ready to publish.
</Warning>

You upgrade from the free trial in **Settings › Plan & Billing**, and pay in your browser. To move from Personal to Professional, contact Elephas support for now.

## Before you start

* Sign in to your Elephas account. See [create your account and sign in](/docs/getting-started/create-account-and-sign-in).
* Compare what each plan includes in [plans and pricing](/docs/plans-and-billing/plans-and-pricing).
* Have a payment method ready for checkout in your browser.

## Steps

### From the free trial, or with no plan

<Steps>
  <Step title="Open Plan & Billing">
    On Mac, choose **Elephas › Settings…** or press **⌘,**. On Windows, choose **File › Settings…** or press **Ctrl+,**. Then choose **Plan & Billing**.
  </Step>

  <Step title="Choose a plan">
    Under **Choose a Plan**, pick Personal or Professional, monthly or annual. Each option shows its price, its included AI usage and its device limit.
  </Step>

  <Step title="Continue to checkout">
    Click **Continue to Checkout**. Elephas shows **Opening checkout in your browser…** and opens a checkout page tied to the account you are signed in with.
  </Step>

  <Step title="Pay and return">
    Complete payment in your browser, then switch back to Elephas. It shows **Waiting for payment confirmation. Finish checkout in your browser; this updates automatically.** When payment is confirmed, you see **Payment confirmed. Your plan is active.**
  </Step>
</Steps>

### From Personal to Professional

Elephas can't change an active plan from inside the app yet. Email [support@elephas.app](mailto:support@elephas.app) from the email address on your Elephas account and say which plan and billing period you want. See [contact support](/docs/troubleshooting/contact-support).

## How it works

* **Your paid plan starts when payment is confirmed.** Returning to Elephas from your browser is not enough on its own. Elephas waits for confirmation from the payment provider, then activates your plan.
* **Everything carries over.** Your Brains, documents, chats, settings and saved keys stay as they are. Nothing is uploaded because you upgraded.
* **Sync stays off until you turn it on.** Upgrading to Professional makes [Personal Sync](/docs/sync-and-devices/personal-sync-overview) available, but you choose when to turn it on.
* **Trial usage does not carry over.** Your paid plan starts with its own included Elephas AI usage.
* **Checkout is tied to your account.** If your browser is signed in to a different Elephas account, checkout asks you to sign in with the right one. A plan never attaches to an account just because the email looks similar.

## Troubleshooting

<AccordionGroup>
  <Accordion title="That checkout did not complete. No plan was activated.">
    The checkout was closed or the payment did not go through. Click **Continue to Checkout** to try again. If your card was charged anyway, [contact support](/docs/troubleshooting/contact-support).
  </Accordion>

  <Accordion title="Another purchase is already in progress for your account">
    You started a checkout earlier that has not finished. Finish it in your browser, or wait for it to expire, then try again.
  </Accordion>

  <Accordion title="Payment went through but Elephas still shows Waiting for payment confirmation">
    Click **Check Again**. Confirmation can take a short while. If it still doesn't update, [contact support](/docs/troubleshooting/contact-support) with the time you paid.
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="Plans and pricing" href="/docs/plans-and-billing/plans-and-pricing" />

  <Card title="Change or downgrade your plan" href="/docs/plans-and-billing/change-or-downgrade-plan" />

  <Card title="Monthly or annual billing" href="/docs/plans-and-billing/monthly-vs-annual-billing" />

  <Card title="Turn on Sync" href="/docs/sync-and-devices/turn-on-sync" />
</CardGroup>


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