> ## Documentation Index
> Fetch the complete documentation index at: https://elephas.app/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# What Happens When Your Trial or Plan Ends

> When your Elephas trial or plan ends, nothing on your computer is deleted. See what keeps working, what pauses, and how to pick up again by choosing a plan.

When your trial or plan ends, nothing on your computer is deleted. Your Brains, documents and chats stay where they are. New answers pause until you choose a plan.

## Before you start

* Check your status in **Settings › Plan & Billing**. **Current Plan** shows a **Trial ended** or **Not active** badge when access has ended.

## What keeps working, and what pauses

| Keeps working | Pauses |
| - | - |
| Your Brains, documents and chat history | Answers from Elephas AI |
| Adding documents and local indexing | Answers with your own API key |
| Search and opening cited sources | Answers with Local AI |
| Team workspaces you belong to, under the Team's own plan | Turning on Personal Sync, or syncing new changes |

Your saved API key and downloaded Local AI models are kept. When access ends, Elephas says so plainly, for example: "Your Elephas trial has ended, so your own key and the on-device model are paused. Choose a plan in Settings › Plan & Billing to continue. Your key, models and Brains are still here."

## Steps to continue

<Steps>
  <Step title="Open Plan & Billing">
    On Mac, choose **Elephas › Settings…** or press **⌘,**. On Windows, choose **File › Settings…** or press **Ctrl+,**. Then choose **Plan & Billing**.
  </Step>

  <Step title="Choose a plan">
    Under **Choose a Plan**, pick a plan and click **Continue to Checkout**. Pay in your browser.
  </Step>

  <Step title="Pick up where you left off">
    When you see **Payment confirmed. Your plan is active.**, ask your next question. Your Brains, chats and settings are exactly as you left them.
  </Step>
</Steps>

## How it works

* **A trial ends exactly 7 days after you started it.** Plan & Billing shows the date and time in advance. Nothing is charged.
* **A cancelled paid plan ends at the end of the period you paid for.** Until that date, everything keeps working.

- **Your own key and Local AI need a trial or plan.** They are included with Personal and Professional, and pause when access ends. Elephas checks your plan online about once an hour, so the pause can take up to 60 minutes to show.
- **Personal Sync data:** your synced computers keep their local copies. See [after you cancel](/docs/plans-and-billing/after-you-cancel) for what happens to the encrypted copy on the sync service.

## Troubleshooting

<AccordionGroup>
  <Accordion title="I paid but Elephas still says my plan has ended">
    Open **Plan & Billing** and click **Refresh**. If you signed in with more than one account, check that **Signed in as** shows the account you paid with. See [restore your plan](/docs/plans-and-billing/restore-your-plan).
  </Accordion>

  <Accordion title="Elephas could not confirm your plan right now">
    This is a connection problem, not an ended plan. Check your internet connection and try again.
  </Accordion>
</AccordionGroup>

## Related articles

<CardGroup cols={2}>
  <Card title="Free trial" href="/docs/plans-and-billing/free-trial" />

  <Card title="Plans and pricing" href="/docs/plans-and-billing/plans-and-pricing" />

  <Card title="After you cancel" href="/docs/plans-and-billing/after-you-cancel" />

  <Card title="Export your data" href="/docs/privacy-and-security/export-your-data" />
</CardGroup>


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.