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Draft. This article depends on an open product question and is not ready to publish.
To cancel, email Elephas support from the email address on your account. You keep your plan until the end of the period you paid for, and nothing on your computer is deleted.

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Before you start

  • Note the email address on your Elephas account. Settings › Plan & Billing shows Signed in as followed by your name or email.
  • On the free trial? There is nothing to cancel. No card was collected and nothing will be charged.
  • Cancelling a Team plan? See cancel a Team subscription.

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Steps

  1. Email support@elephas.app from the email address on your Elephas account.
  2. Write “Cancel my subscription”. No reason is needed.
  3. Support confirms the cancellation and the date your plan ends.

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What happens next

  • Your plan keeps working until the end of the period you paid for. Elephas AI, your own API key, Local AI and Sync all keep working until then.
  • You are not charged again.
  • Nothing is deleted. Your Brains, documents and chats stay on your computer after the plan ends. You can still open, search and add to them.
  • You can come back any time. Choose a plan in Settings › Plan & Billing and everything is where you left it.
See after you cancel for the details, including Personal Sync.

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Troubleshooting

There isn’t one yet. Cancelling by email is the way to cancel for now.
Contact support with the date of the charge. See also refund policy.

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FAQ

No. Your documents are stored on your computer and stay there. Elephas never deletes your Brains, documents or chats because a plan ended.
See the refund policy.
Yes, the same way. Your plan keeps working until the end of the year you paid for.
Yes, if you prefer. See change or downgrade your plan.
Cancelling does not delete anything. To remove your data, see delete your data and account.

After you cancel

Refund policy

Cancel a Team subscription

Export your data