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Draft. This article depends on an open product question and is not ready to publish.
Only the Team Owner who bought the plan can cancel it. Email Elephas support from the Owner’s account email. Members can’t cancel a Team plan and should contact their Owner.
Applies to Team plans. For a Personal or Professional plan, see cancel your subscription.

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Before you start

  • You must be the Team Owner who bought the plan. Admins can’t manage billing.
  • Note the Team’s name and the Owner’s account email.
  • Want fewer seats instead of cancelling? See team seats and billing.

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Steps

  1. Email support@elephas.app from the Owner’s account email.
  2. Write “Cancel my Team subscription” and include the Team’s name.
  3. Support confirms the cancellation and the date it takes effect.

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What happens next

  • The Team keeps working until the end of the paid period.
  • After that, the Team becomes read-only. The Team’s billing state shows Cancelled or Suspended. Team AI stops, new invitations can’t be sent, and syncing new changes pauses.
  • Nothing is deleted. Team content already on members’ computers stays available to them.
  • Members’ Personal workspaces are not affected. A member’s own Personal plan or trial is separate and keeps working.
  • Restoring billing brings the Team back with its members and Team Brains.
Keep your Team’s recovery kit safe. It is the only way back into the Team’s documents if every approved computer is lost.

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Troubleshooting

Admins can manage members and AI policy, but not billing. Ask the Owner who bought the plan.
The Team’s subscription has ended or a payment failed. The Owner needs to restore billing. See team troubleshooting.

Team seats and billing

Team roles and permissions

Cancel your subscription

After you cancel