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We are finalizing the refund policy for Elephas plans. Until it is published here, email Elephas support and we will review your request.

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Before you start

  • The free trial needs no card, so there is nothing to refund for a trial.
  • Note the email address on your Elephas account and the date of the payment.

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Steps

  1. Email support@elephas.app from the email address on your Elephas account.
  2. Include the date and amount of the payment, and your plan.
  3. Support replies with the outcome.
If you also want to stop future payments, say so in the same email. See cancel your subscription.

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How it works

  • Your data is never touched by a refund. Your Brains, documents and chats stay on your computer. Elephas never deletes them because of a refund or billing change.
  • Refunds go back to the original payment method through the payment provider.

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