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The first time you open Elephas, it downloads about 50 MB of components that run on your computer. If that download stops, Elephas shows a message and a Try again button. Find your message below, fix the cause, then click Try again.

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Before you start

  • You need an internet connection once, for this download. After it, reading, searching and protecting your documents work on your computer. See first-run downloads.
  • You can keep going through the welcome steps while the download runs. Elephas only stops you when the download needs your help.
  • If you are on a work network, you may need your IT team for the firewall step.

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Messages and fixes

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Steps

1

Check your connection

Open a website in your browser. If a sign-in or terms page appears, complete it. If nothing loads, fix your connection first.
2

Check your free disk space

Choose Apple menu › System Settings › General › Storage and check the space available.
3

Check the Elephas folders

In Finder, choose Go › Go to Folder, paste ~/Library/Application Support/Elephas Next, and press Return. Choose File › Get Info and check that your account has Read & Write access.
4

Click Try again

Elephas picks up where it stopped. Files already downloaded are kept.

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Firewalls, proxies and work networks

Elephas downloads its components over HTTPS from next.elephas.ai. If your network uses an allow-list, ask your IT team to allow that host. Networks that inspect HTTPS traffic, or proxies that need you to sign in, can stop the download or change the files. Elephas checks every file against a fingerprint built into the app and refuses anything that does not match, so a changed file is never used. It shows A downloaded file did not arrive intact or This network wants you to sign in first instead. IT administrators can also pre-load the components so users skip this download. See first-run downloads.

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How it works

The download fetches four components: the private-information models, the search model, language detection, and text recognition for scanned pages. Each file is checked before it is used. If you click Quit during setup, Elephas asks Quit now? and resumes where it left off the next time you open it. These components are what let Elephas read, search and protect your documents on your computer. Indexing happens on your computer. Always. Without the private-information models, Elephas will not send anything to a cloud AI. See what data is sent to AI.

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Troubleshooting

A component went missing after setup. Elephas still opens your library and shows Some features are unavailable until Elephas finishes downloading what it needs. Click Repair, or open Settings › Downloads and click Download next to the missing item. See manage downloads.
You only see this if you already have a library on this computer. Continuing opens your library, but the features that need the missing components stay off until you download them from Settings › Downloads.
Contact support and attach your log file. It records which step failed, with no document text in it.

First-run downloads

Manage downloads

Use Elephas offline

Contact support