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Most Team errors come down to three things: seats, invitations sent to a different email address, and device approval. Find your message below. Messages for Owners and Admins are listed first, then messages members see when joining or asking.
Team workspaces are part of the Team plan. Some fixes need the Team Owner or an Admin.

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Before you start

  • Know your role. Open Team Settings › Overview and check Your role: Owner, Admin or Member.
  • Invitations are tied to one exact email address. The teammate must accept the invitation and sign in to Elephas with that same address.
  • Every new computer must be approved by a Team Owner or Admin before Team content reaches it.

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Messages for Owners and Admins

Adding seats. Seat counts follow what the Team Owner paid for. To change the number of seats, the Owner contacts Elephas support.

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Messages when joining a Team

Waiting for Approval. After you register a computer, it waits until an Owner or Admin approves it from Team Settings › Team Devices with Approve for This Team. You can close Elephas while you wait. Both screens show the same confirmation words, so the approver can check it is really your computer.

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Messages when asking in a Team workspace

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Steps: an invitation never arrived

1

Check the address

The Owner or Admin opens Team Settings › Members and checks the address under Invitations. It must match the teammate’s email exactly.
2

Check spam and filters

The invitation email is sent by Elephas’s sign-in provider, not by a person. Ask the teammate to check spam, junk and quarantine folders. On company email, IT may need to release it.
3

Check that it has not expired

Each invitation shows when it expires. An expired invitation must be sent again.
4

Revoke and invite again

If the address was wrong or the invitation expired, click Revoke, confirm with Revoke Invitation, then invite again with Send Invitation. Revoking releases the reserved seat.
The steps are the same on Mac and Windows.

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How it works

  • Seats. A Team has as many seats as the Owner paid for. The Owner uses one. An invitation reserves a seat until it is accepted, expires or is revoked. Removing a member frees their seat.
  • Roles. Owners and Admins manage members, devices and invitations. Only the Owner changes the Team AI policy and billing. Members ask questions in the Team Brains shared with them.
  • Devices. Team content is encrypted, and each computer gets its keys only after approval. Blocking a device here affects this Team only, not your Personal workspace.

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Troubleshooting

The Brain’s key is still being delivered to this computer. Keep Elephas open and online. See team Brains.
Team workspaces do not use personal keys. They use Elephas AI or Local AI, as the Team’s policy allows.
Team data is deleted from their devices the next time Elephas runs there, signed in and online. See remove a team member.

Invite team members

Join a team

Manage team devices

Team roles and permissions