Elephas for Customer Support
Resolve tickets faster with AI that knows your product inside out. Surface solutions instantly and draft consistent, helpful responses.
Try Elephas FreeThe Support Team Challenge
Support teams are overwhelmed. Ticket volumes keep climbing, customers expect instant resolution, and your knowledge base has the answers—if only you could find them fast enough. New team members take months to ramp up, and experienced agents spend more time searching than helping.
Support Team Pain Points:
- Knowledge is scattered across docs, wikis, and Slack threads
- Finding the right answer takes longer than writing the response
- Response quality varies between team members
- New agents take months to learn the product deeply
- Repetitive tickets drain experienced team members
How Elephas Transforms Support
Elephas turns your existing knowledge base, documentation, and past tickets into an instant answer engine. Agents ask questions in natural language and get accurate answers with citations—no more hunting through docs. Then they draft professional responses in seconds.
Instant Knowledge Base Search
Import help docs, internal wikis, and product guides. Ask "How do I reset MFA?" and get the exact steps with a link to the source article.
Response Drafting
Generate professional, on-brand responses instantly. Paste a ticket, and Elephas drafts a helpful reply using your knowledge base and response templates.
Consistent Quality
Every agent has the same AI assistant with the same knowledge. New hires perform like veterans from day one.
Key Features for Support Teams
Intelligent Knowledge Search
Import your entire knowledge base—help center articles, internal docs, product guides, past tickets. Ask questions in plain language and get accurate answers with source citations.
Response Templates
Create Snippets for common scenarios: password resets, refund requests, technical troubleshooting. Agents generate consistent, helpful responses in one click.
Ticket Analysis
Paste a customer message and Elephas identifies the issue, finds relevant documentation, and drafts an appropriate response—all in seconds.
Team Ramp-Up
New agents query the same knowledge as veterans. No more shadowing for months. Ask Elephas anything about the product and get expert-level answers.
Support Workflows with Elephas
Scenario: Technical Troubleshooting Ticket
- Customer reports: "App crashes when I try to export large files"
- Paste ticket into Elephas, ask: "Find related troubleshooting steps"
- Elephas returns memory limit documentation with specific steps
- Ask: "Draft a response with these troubleshooting steps"
- Review, personalize slightly, send—total time: 2 minutes
Scenario: Billing Question
- Customer asks about proration for mid-cycle plan change
- Ask Elephas: "How does proration work for plan upgrades?"
- Get clear explanation with citation to billing policy
- Use "Billing Explanation" Snippet to draft response
- Send accurate, policy-compliant response without escalation
Scenario: New Agent's First Week
- New agent receives unfamiliar ticket type
- Instead of escalating, asks Elephas about the feature
- Gets comprehensive explanation with documentation links
- Uses knowledge to draft confident response
- Handles tickets independently from week one, not month three
Why Support Teams Choose Elephas
Faster Resolution
Find answers in seconds, not minutes. Reduce average handle time dramatically.
Consistent Quality
Every agent gets the same knowledge. Quality doesn't depend on tenure.
Source Citations
Answers link to documentation. Agents verify and customers can self-serve.
Easy Setup
Import existing docs and knowledge base. No complex integrations or training.
Get Started for Your Support Team
Download Elephas
Free download for Mac. Setup in 5 minutes.
Import Your Knowledge Base
Add help center articles, internal docs, troubleshooting guides.
Create Response Templates
Build Snippets for your most common ticket types.
Start Resolving Faster
Query knowledge, draft responses, delight customers.
Frequently Asked Questions
Can Elephas integrate with Zendesk/Intercom/Freshdesk?
Elephas works alongside any support tool. It's system-wide on Mac, so agents invoke it directly while working in your ticketing system. No complex integrations needed.
How accurate are the answers?
Elephas only answers from your documentation, not general internet knowledge. Answers include citations so agents can verify. Accuracy depends on your knowledge base completeness.
Can we customize the response tone?
Yes. Create Snippets that match your brand voice. Import tone guidelines into your Brain. Elephas generates responses that sound like your team.
What about customer data privacy?
Elephas can run with local AI models for complete privacy. Customer data in tickets stays on the agent's Mac and is never sent to cloud APIs.
How do we keep the knowledge base updated?
Simply add new docs to your Support Brain as you publish them. Elephas incorporates new knowledge immediately. No retraining or complex processes.
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Resolve Tickets Faster Than Ever
Give your support team AI that knows your product as well as your best agents do.
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