Available on the Team plan. Only the Owner manages the subscription. See Plans and pricing for current prices.
Before you start
- To check seats: any role can open Team Settings › Overview.
- To change seats or payment: you are the Team Owner.
Steps
Check your seats
Go to Team Settings › Overview. The Seats card shows seats in use out of the total, and how many are reserved for invitations that have not been accepted yet. The line under the title reads like “5 members · 2 free · 1 reserved”. The member list in Members shows each person’s seat: Uses a seat, Reserves a seat for a pending invitation, or No seat.Free a seat
- Revoke an invitation nobody is going to accept. See Invite members.
- Remove someone who has left. See Remove a member. This is not available yet.
Add seats
There is no “buy more seats” button yet. Email support@elephas.app from the Owner’s account with your Team name and the number of seats you need. Once your subscription is changed, the new seats appear in Elephas on their own. You may need to reopen Members to invite straight away.Manage your subscription and payment
Payment details are never in the app. “Subscription and payment details are managed by the purchasing Owner on the Elephas web billing surface; no payment information is available in this app, and Admins cannot see payment details.” Team Settings › Billing shows the Team’s billing state only. To cancel, see Cancel a Team subscription.How it works
Who counts as a seat
So a Team with 3 seats has room for the Owner and two more people.
Billing states
Team Settings › Billing and Overview show the billing state: Active, Trial, Payment overdue, Suspended, Cancelled or Not active. If billing is suspended, “Your data stays available; syncing new changes is paused.” Nobody loses their Brains, documents or chats because of a billing problem. New invitations are refused until billing is restored.The pooled AI allowance
The Team’s Elephas AI allowance is shared by everyone, and it grows with the number of paid seats. Members draw from the same pool. The Owner can cap individual members. See Team AI policy and AI usage and credits. A Team plan is separate from anyone’s Personal plan. Joining a Team does not use, cancel or upgrade a member’s own Personal plan, and Team usage never comes out of it.Troubleshooting
No seat is available
No seat is available
Every seat is used or reserved. Revoke an old invitation, or contact support to add seats.
This Team is read-only right now (billing)
This Team is read-only right now (billing)
The Team’s billing needs attention, so no seat can be reserved. The Owner should check the subscription.
The seat count looks out of date
The seat count looks out of date
“Counts reflect the server’s current records. Recent identity-provider or billing changes can take a short time to appear here.” Wait a few minutes and reopen Overview.
FAQ
Does the Owner need a seat?
Does the Owner need a seat?
Yes. The Owner always counts as one seat.
Can Admins see invoices or change the plan?
Can Admins see invoices or change the plan?
No. Only the Owner manages billing, and Admins cannot see payment details.
What happens if we lower the number of seats?
What happens if we lower the number of seats?
Nobody is removed automatically. If your Team has more people than seats, you can’t invite anyone new until you are back within your seats.
Is there a free trial for Teams?
Is there a free trial for Teams?
No. The 7-day free trial is for individual plans. See Free trial.