Elephas for Customer Support - AI-Powered Support Assistant for Mac

The Support Documentation Problem

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Documentation Chaos

Your knowledge is scattered across PDFs, Google Docs, Notion pages, wikis, and old tickets. Finding the right answer takes forever.

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Time Wasted Searching

Support agents spend 30-40% of their time just searching for information instead of helping customers.

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Inconsistent Answers

Different agents give different answers to the same question, leading to confused customers and frustrated teams.

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Slow Response Times

Customers wait while agents hunt through documentation, leading to lower satisfaction scores and increased ticket volume.

The AI-powered assistant that transforms scattered support docs into instant, accurate answers.

Create a dedicated Support Brain with all your documentation. Add help articles, policies, and troubleshooting guides. Elephas organizes everything automatically, making it instantly accessible when you need it.

How It Works

1

Build Your Support Brain

Import any support resource - help articles, policies, troubleshooting guides, product docs, training materials. Elephas supports 20+ file formats, making all your documentation instantly accessible.

Drag and drop your documentation
Connect to Notion, Confluence, or Google Drive
Upload videos, audio, and recordings
Auto-sync when documentation updates

2

Create Custom Support Snippets

Set up intelligent prompts that search your knowledge base and generate accurate, cited answers for common support scenarios.

Technical support queries
Billing and account questions
Product feature explanations
Troubleshooting workflows

3

Use Anywhere with a Keyboard Shortcut

Your Support Brain is available everywhere on your Mac—no matter which app you're using. Just hit your custom keyboard shortcut to instantly access your knowledge base.

Works in Email, Slack, Zendesk, Intercom
Available in any web browser
Access from chat tools, CRMs, or docs
Never leave your current app
Generate answers in seconds

Works Everywhere You Do Support

Elephas snippets are available across your entire Mac with just a keyboard shortcut. It doesn't matter what app you're using—Email, Slack, Zendesk, Intercom, web browser, or any other tool. Your knowledge base is always one shortcut away.

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One Keyboard Shortcut

Set your custom shortcut and access your Support Brain instantly from any application. No need to switch apps or break your flow.

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Email Clients

Respond to support emails in Gmail, Outlook, Apple Mail, or any email client. Generate accurate answers without leaving your inbox.

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Chat Platforms

Use in Slack, Microsoft Teams, Discord, or live chat tools. Answer customer questions in real-time with instant access to your documentation.

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Support Platforms

Works seamlessly with Zendesk, Freshdesk, Intercom, Help Scout, or any browser-based support tool. Your AI assistant travels with you.

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Web Browsers

Access your Support Brain while browsing customer accounts, checking dashboards, or researching issues. Available in Safari, Chrome, Firefox, and more.

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Any Mac App

Notes, Pages, Word, Google Docs—wherever you're documenting issues or creating support content, Elephas is there to help.

What You Can Do With Super Brain

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Prepare for Customer Inquiries

Use Super Chat to quickly search your documentation, verify product features, and find the exact troubleshooting steps before responding to complex tickets.

Example Use:

"What are the steps to reset a user's password and enable 2FA?"

Get instant answers with references to your security documentation, complete with step-by-step instructions.

Support Agent Query

⌘⇧E → "password reset steps"

Instant Result:

✓ Password reset procedure from security-docs.pdf
✓ 2FA activation guide with screenshots
✓ Common troubleshooting steps

The Workflow:

1. Customer asks: "How do I export my data?"
2. Select the question text
3. Press your keyboard shortcut (e.g., ⌘⇧E)
4. Elephas generates a complete answer with documentation references
5. Review, personalize, and send—all in under 60 seconds

Works in: Slack, Email, Zendesk, Intercom, or any Mac app

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Real-Time Support with Keyboard Shortcuts

Customer asks a question in Slack or live chat? Select their message, hit your custom keyboard shortcut, and Elephas searches your Support Brain instantly—right in the same window.

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Generate Support Responses

Create accurate, on-brand responses to customer questions with a single prompt. All answers include citations so you can verify and personalize.

Example Use:

Copy a customer's question, trigger your custom snippet, get a complete answer based on your documentation—ready to review and send.

Customer Question

"Can I integrate your product with Salesforce?"

Generated Response:

✓ Integration details from product-docs
✓ Step-by-step setup guide
✓ Common integration issues & fixes
✓ Link to video tutorial

Example Prompt

"Create a troubleshooting guide for email delivery issues based on our documentation."

Result:

Elephas compiles information from multiple sources into a coherent guide you can publish.

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Take Action

Generate knowledge base articles, troubleshooting guides, and training materials based on your existing documentation and resolved tickets.

Your Data Stays Private. Always.

We hate data mining as much as you do. That's why we built Super Brain with privacy as a top priority. All your support documentation stays on your device. 100% offline mode available for maximum security.

Built for Support Teams

Multiple Support Brains

Organize your knowledge into separate brains for different needs:

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Product Documentation

Features, specs, and how-tos

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Technical Support

Troubleshooting and debugging

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Billing & Policies

Account management and procedures

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Training Materials

Onboarding and best practices

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Share Your Support Brain with Your Team

Super Brains can be shared with other team members who have Mac with the Elephas app. Build your support knowledge base once, and give your entire team instant access to the same accurate information.

One centralized knowledge base for the entire support team
Ensure consistent answers across all agents
Update documentation once, everyone gets the latest version
Perfect for support teams, agencies, and distributed teams

Ticket Analysis & Transcription

Upload support call recordings to Elephas and access them anytime, anywhere.
Convert recordings into searchable text, complete with key issues and resolutions highlighted.
Identify patterns, track common problems, and generate insights across multiple tickets.

Custom AI Commands for Support

Create unlimited custom snippets for different support scenarios:

Technical Queries

Search technical docs and generate solutions

Billing Questions

Reference policies and procedures

Feature Requests

Check roadmap and current capabilities

Bug Reports

Find known issues and workarounds

Hear what users have to say about Elephas Super Brain

"The Super Brain feature is great, it helps a lot that you can sync it with your phone and have it available at all times. Nothing so far. it is what I expected after the trial."

Jose T.

"Game changing application much better than other applications trying to do this. I've tried so many. It works and it solves a huge issue with token limits and personal AI."

James

Broadcast Media CTO

"This app does things that no other apps do. The ability to create super brains is excellent. Sometimes it can be difficult to set up brains but once this is done it is easy to use."

Alex H.

Filmmaker

"I like that Elephas integrates with Mac and iOS so I can use it everywhere and I'm not stuck to only using a browser. It makes it very easy to integrate into my workflow."

Cassie K.

Engineering Manager

"The brains that you can create from information you have already created and then interact with, is one of the most brilliant features of any AI I have come across."

Edward Emory F.

Professional Photographer

"I use it almost every day, and it has really helped me out with some tedious projects. It's always available and its 'brain' function is incredibly useful."

Aaron

Professor, Japan

Trusted by 3000+ professionals worldwide

Rated 4.6 out of 5 by real users on Capterra, GetApp, and Software Advice

Transform Your Support Documentation Today

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