Before you start
- Note the email address on your Elephas account. Settings › Plan & Billing shows Signed in as followed by your name or email.
- On a Team plan, only the Owner who bought it can manage billing. See team seats and billing.
Steps
Get a receipt or invoice
- Check the inbox of the email address you used at checkout for a receipt from the payment provider.
- If you can’t find it, or you need a tax or VAT invoice with your company details, email support@elephas.app from your account email. Include the date of the payment and the details to show on the invoice.
Update your payment method
- Email support@elephas.app from your account email and say you want to update your payment method.
- Never send card numbers or other payment details by email. Support helps you update it without them.
How it works
- Checkout happens in your browser. Elephas opens a checkout page tied to your Elephas account. Payment details stay with the payment provider.
- The app shows your plan, not your payment details. Plan & Billing shows your plan and the date it is paid through. Card details and billing history are not shown in the app.
- Tax is shown at checkout. Checkout shows any applicable tax and the final amount before you pay.
When a payment fails
If a renewal payment fails, update your payment method as soon as you can. Your Brains, documents and chats stay on your computer either way. Elephas never deletes them because of a billing problem.Troubleshooting
My card was charged but my plan is not active
My card was charged but my plan is not active
Open Plan & Billing and click Refresh. Check that Signed in as shows the account you paid with. If it still isn’t active, contact support with the payment date.
My Team's billing shows Payment overdue or Suspended
My Team's billing shows Payment overdue or Suspended
Only the Team Owner can fix this. Members see the state for awareness only. See team troubleshooting.