Elephas

Indexing Problems

Fix issues with files not indexing, errors during indexing, and integration sync problems in Elephas.

File not indexing

  • Check that the file type is supported (PDF, DOCX, TXT, RTF, MD, EPUB, HTML)
  • Password-protected PDFs cannot be indexed. Remove the password first
  • Very large files (over 100 MB) may take several minutes. Check the progress indicator
  • Scanned PDFs without OCR text may produce empty results. Use a PDF with searchable text

Indexing stuck or errored

  1. Remove the file from the workspace
  2. Restart Elephas
  3. Re-add the file

If the error persists, the file may be corrupted or in an unsupported format. Try opening the file in another application to verify it is readable.

Integration files not updating

Files from Apple Notes and Notion do not auto-refresh. Open the integration settings and click Refresh to re-fetch updated content.

Disk space

Indexed data takes approximately 10-20% of the original file size. If you are low on disk space, remove workspaces you no longer need, or remove individual files from a workspace.

Related articles

TroubleshootingCommon IssuesSolutions for the most frequently reported issues with Elephas: Super Command not working, slow AI, missing citations, billing, and permissions.Working with Your KnowledgeAdding Files to Your WorkspaceAdd PDFs, Word documents, web pages, voice memos, and entire websites to your Super Brain workspace.Working with Your KnowledgeWorkspace ConfigurationConfigure auto-sync, backups, file exclusions, and workspace-level settings for your Super Brain.