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To uninstall Elephas, quit it and remove the app: drag it to the Trash on Mac, or uninstall it from Settings on Windows. Uninstalling removes the program only. Your Brains, documents and chats stay in the Elephas data folder until you delete it yourself.

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Before you start

  • Decide whether to keep your data. If you might reinstall, keep the data folder. Elephas picks up where you left off.
  • If you use Personal Sync, make sure another computer is syncing and Up to date before you delete anything. If this is your only synced computer, deleting its data deletes the only key to your synced data. See Sync recovery.
  • If you are leaving this computer for good, remove it from your account first. With Sync, revoke it from another synced computer. See Remove a device. Uninstalling does not free its place on your plan.
  • Keep your original files. Elephas has no export today.

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Steps

1

Quit Elephas

Choose Elephas › Quit Elephas, or press ⌘Q.
2

Move the app to the Trash

Open your Applications folder and drag Elephas to the Trash. Empty the Trash.
3

Delete your data (optional)

In Finder, choose Go › Go to Folder, paste the path below, and press Return. Move the Elephas Next folder to the Trash and empty it.
This folder also holds downloaded models and any update waiting to install.
4

Remove the stored keys (optional)

Open Keychain Access, search for “Elephas Next”, and delete the entries. Only do this if you deleted the data folder too.

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What uninstalling leaves behind

See Where your data is stored for a full tour of the folder.
Deleting the stored keys while keeping the data folder makes your local Elephas data unreadable. Delete both, or neither.

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How it works

  • Reinstalling over a kept data folder brings everything back. Elephas treats it as the same computer, so it keeps its place on your plan and its Sync membership.
  • Reinstalling after deleting the data folder gives you a fresh start. Elephas treats it as a new computer: it needs a place on your plan, and if you use Sync, it joins again by approval from another computer. See Add a computer.
  • Your plan continues. Uninstalling does not cancel your subscription. See Cancel your subscription.
  • Deleting your account is separate. See Delete your data and account.

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Troubleshooting

Your data folder was kept, so Elephas picks up where you left off. To start fresh, delete the data folder and the stored keys before reinstalling.
Uninstalling did not free the old place on your plan. Use Use This Device Instead in Settings › Plan & Billing. See Move to a new computer.
It is hidden by default. Use Go › Go to Folder in Finder and paste the full path.

Delete your data and account

Where your data is stored

Remove a device

Update Elephas