Fix iCloud Sync Issues Between Mac and iPhone/iPad in Elephas
Super Brains not syncing between your Mac and iPhone/iPad? Check your Apple ID, Pro or Pro Plus subscription, and iCloud storage, then restart or sign out and back into iCloud.
If your Super Brains are not syncing between your Mac and iPhone/iPad, try the following steps.
Verify your iCloud account
Make sure you're signed in with the same Apple ID (iCloud account) on both your Mac and your iPhone/iPad.
Check your subscription
The Super Brain feature on iOS requires an Elephas Pro or Pro Plus subscription.
Check your iCloud storage
Insufficient iCloud storage can prevent your data from syncing.
On iPhone/iPad:
- Open Settings
- Tap [Your Name]
- Select iCloud
- Check your available iCloud storage
On Mac:
- Open System Settings
- Click Apple ID > iCloud
- Review your available iCloud storage
If your storage is full, free up space or upgrade your iCloud storage plan.
Restart your devices
Restart both your Mac and iPhone/iPad, then check if the Super Brain syncs successfully.
Sign out and back into iCloud
If the issue persists:
- Sign out of your iCloud account on both devices.
- Restart both devices.
- Sign back in using the same Apple ID.
- Open Elephas and allow a few minutes for iCloud to sync.
If you're still experiencing sync issues after following these steps, please contact the Elephas Support Team with screenshots of your Super Brain on both devices and your Elephas version.
Support email: support@elephas.app