Before you start
- Your plan keeps working until the end of the period you paid for. Everything below applies after that date.
What stays and what pauses
Signing out does not delete anything either. Elephas confirms: Signed out. Nothing on this device was deleted, and Team content is locked until you sign in again.
How it works
Personal Sync
If you used Personal Sync on Professional, each synced computer keeps its own full local copy of your Brains. Sync stops sending new changes once your plan ends. The copy on the sync service is end-to-end encrypted, so Elephas can’t read it. See sync encryption.Team workspaces
A Team workspace follows the Team’s plan, not yours. Cancelling your Personal plan does not affect Teams you belong to. See cancel a Team subscription.Coming back later
Open Settings › Plan & Billing, sign in with the same account, and choose a plan. Your Brains, chats and settings are exactly as you left them. If you used Sync, turn it on again from Settings › Sync.Removing your data
Cancelling does not delete your data. To remove it from your computer, or to request deletion of your account, see delete your data and account. To keep a copy elsewhere first, see export your data.Troubleshooting
Sync shows Your plan needs attention
Sync shows Your plan needs attention
Sync needs a paid Professional plan. Your local copy on this computer is not affected. Choose a plan to resume, or turn off Sync.
My Brains are missing after I came back
My Brains are missing after I came back
Check that you are on the same computer and data folder you used before. Plans don’t hold your documents, your computer does. See restore your plan.